Name of Product: Hover-1 Dynamo Scooters bearing the serial numbers DMO-BLK-WY-2109-21729-XXXX
Remedy: Full Refund
Reason for Recall: The e-scooters' brakes can fail, posing a risk of serious injury and crash hazard.
Action Required: Consumers should stop using the Dynamo scooters and contact DGL Group, Ltd. to initiate the refund process.
How to Receive Your Refund: For the fastest response, please submit a refund request here. Select "Hover-1 Dynamo Recall" in the "What can we help you with?" dropdown field. Be sure to include a photo of the serial number using the “attach a file” option. You will receive an email with instructions on how to proceed with the refund process. Please enter your full and complete mailing address, including apartment, suite, floor, or lot. We cannot ship to PO Boxes; a street address is required.
Contact Information: Consumers may also call 1-844-451-7300 from 11 a.m. to 4 p.m. ET Monday through Friday. The same documentation will be required regardless of contact method.
Affected Products: The subject products have the serial numbers DMO-BLK-WY-2109-21729-XXXX. No other Hover-1 products or Dynamo models outside this serial number range are affected.
